Ordoro Blog

a practical blog for small business ecommerce merchants

Entries Tagged as 'Finance'

5 tips on rebuilding business credit line after a bankruptcy

March 24th, 2010 · 1 Comment · Finance

This business week article discusses how to build a good credit history and a credit line once you restart your small business after declaring bankruptcy. The key take aways are -

  1. Approach lenders at community banks who evaluate your application by sitting down and talking with you, looking at your specific collateral and your cash flow
  2. Ask a customer or colleague to make an introduction for you at a bank. If they are willing to co-sign a loan guarantee for you, that would definitely improve your chances
  3. Start off asking for a small amount and work your way up to a larger loan or credit line
  4. Consider leasing equipment and asking suppliers for credit terms on your inventory
  5. Attract a partner with a stellar credit history that could offset your own

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How to choose a bank for your ecommerce small business?

January 18th, 2010 · 1 Comment · Finance

Wall Street Journal has a good set of articles in their How to Guide for Small Businesses section. Here is an article on how to choose a bank for your small business.

Most small business owners have an option of choosing between a large national bank and a small regional bank. Both have their pros and cons.

Pros of Small, Regional Banks

  1. With small, regional banks, you often get better customer service and one-on-one access to the loan officer. Such banks are usually more flexible and focus more on personal relationships and the borrower’s character than just the numbers on a credit report.
  2. Loan officers at smaller banks have the authority to make loan decisions. With them, the turn arounds for your decision may be faster than with a large national bank which will have to check everything with their corporate office.

Pros of Large, National Banks

  1. Large national banks may be able to give you a better rate than the small regional bank. So if you are more interested in that additional basis point and less on the flexibility, large banks may be better for your business.
  2. Small Business Administration (SBA) loans can be a great source of cash for small businesses. If you are planning to apply for an SBA loan, ensure that your bank will issue SBA backed loans. Large national banks are more likely to offer SBA loans than small regional banks.
  3. Large banks often give you additional perks that small banks may not be able to offer. Examples include payroll, sending invoices, collecting payments and issuing credit cards. However, be aware of additional fees for these services. A recent article on the American Express Open Forum suggests that banks have dramatically increased their fees for individual and small business accounts. According to J. D. Power, 46% of all bank customers reported a problem with bank fees so far in 2009.

Analyze the pros and cons of each option, and talk to officers at both kinds of banks before you decide on a bank for your small business. It is important to build a strong relationship with the officers of the bank no matter what size the bank is.

During this process, certainly discuss the bank rates with the loan officer. Negotiate the bank fees openly. If you can afford to maintain a high balance, then use that to drive fees and rates in your favor. Sometimes moving your personal banking too into the same bank will help negotiate a better deal.

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American Express introduces a new online invoicing and payment service

January 4th, 2010 · 1 Comment · Finance

American Express today announced a new solution for online invoicing and payment. There is a short video on the Open Forum website explaining the solution.

AcceptPay is an online invoicing and payment solution that offers simple, automatic invoicing and tracking, as well as multiple payment options – major credit cards, bank transfers, e-checks, and even cash – that can help make it easier for your customers to pay you.

Previously, I had read great reviews about FreshBooks. Looks like FreshBooks is still a more comprehensive tool that AcceptPay.

Also, looks like American Express is seriously using customer feedback from Open Forum to design new services for small businesses. They are pushing the Open Forum heavily, and I have been noticing ads for Open Forum on TV. This is a good example of using community based solutions for business development.

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When to use an early payment discount?

December 15th, 2009 · No Comments · Finance

In this article I will explain the standard terminology used to describe early payment discounts. I will then present a simple approach towards deciding whether to use early payment discounts.

What does “2/10 net 30″ mean?

Early payment discounts are often described using a phrase like “2/10 net 30″. What does it mean? “2/10 net 30” means that the payment is due in 30 days, but the payment is made within 10 days then the payee will get a 2% discount.

Let us break this down in terms of measures we all can easily understand. Let us say a vendor offers you “2/10 net 30″ payment terms. Let us say that there is an outstanding invoice from that vendor for $10,000. In other words, you owe the vendor $10,000 to be paid within 30 days. But if you pay the vendor within 10 days, he is going to give you 2% discount on that $10,000 (equal to $200 in discount)

Early payment discount can be described as an annual interest rate

If you look at the same information from a different angle, the vendor is giving you $200 for getting your money 20 days in advance. Now look at another scenario. What if your bank tells you that, they will give you $200 on your $10,000 if you let them have the money for 20 days. Is this bank offer the same as the vendor offer in financial terms? Turns out that these two offers are one and the same. If such a bank existed, then you might as well deposit your $10,000 for 20 days, earn that $200, and then pay the vendor on the 30th day with $10,000, and pocket the $200. This is the same as paying the vendor $9800 on the 10th day.

Once you agree with that, what is the annual effective interest rate for such a bank account. Let us see. For 20 days, you got 2%. Therefore, for 360 days, you will get 2%*(360/20) = 36% interest. In other words, a vendor that gives you a “2/10 net 30” term is giving you an opportunity to earn 36% annual interest on your cash. That sounds like a great deal, but is it really?

Should I accept an early payment discount?

Here is where the cost of money argument comes to play. As I explained in an earlier article, cost of money of your business is the average interest rate on the money supply into your business. Let us say [based on the calculations explained in the previous article]  your cost of money is 8.67%. In effect, you are borrowing money at 8.67% from your creditors, and then depositing that money at the vendor, and earning an interest rate of 36%. Does that sound like a steal to you? That is because in this case it actually is.

Should I offer an early payment discount?

Now let us reverse the roles and see. What if you are the vendor who is offering “2/10 net 30” terms to your customer? In effect, you are providing the customer with a bank account that provides 36% interest rate. Your business is already borrowing money at 8.67% from your creditors. And now you are offering to borrow money from the customers at 36%? Is that a good deal to you? If you can keep borrowing money from your creditors at 8.67%, this clearly is not a good deal for you.

But if you are running out of cash, and are unable to borrow any more money at 8.67%, then try if you can find another source to borrow money at a rate less than 36%. Offering early payment discounts should be your last resort, if you can no longer borrow money for anything less than 36%.

As explained above, before you take up an early payment discount from your vendor, or before you offer an early payment discount to your customer, think about what the cost of money for your business is.

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4 simple steps to calculate the Cost of Money for your small business

December 15th, 2009 · 1 Comment · Finance

Cost of money refers to the average interest rate at which you are able to borrow money. Think of the cost of money as the rent you have to pay for using someone else’s money.

Yes, there is a cost of money even if you are using all of your own money. How? Since you are using your own money instead of putting it into a savings account, you are foregoing the 1.5% interest you could make on it. Thus, the cost of money in this case is 1.5%.

As a small business owner, you probably borrow money from several sources, e.g., bank, credit cards, friends. You probably also keep money in various places, e.g., checking account, savings account. Each of these sources has its own cost of money: A bank loan could cost you 10%, a credit card could cost you as much as 30%, and so on and so forth. So how do you come up with the combined cost of money that tells you how much interest you are paying for all of this borrowed money?

The short answer is that your cost of money is the weighted average of your borrowing and deposit interest rates. Too much jargon? Don’t worry. In the next section I will explain how to calculate your cost of money in 4 simple steps.

4 Simple Steps to Calculate the Cost of Money for Your Small Business

Let us create a spreadsheet with 4 columns.

Step 1 (Column A) - Identify all of the sources of money for your business and list them in order. These sources are often:

  • Small business loans from a bank or SBA.
  • Credit cards. If you use multiple credit cards, then list the amounts your have charged on each one of them separately. (Note: Do not list your credit limit, but rather your outstanding balance. If your outstanding balance changes every month, your cost of money will also change every month.)
  • Friends or family who have lent you money to run your business. (Write down the amount even if they are not charging you any “interest” on the loan.)
  • If your business has cash lying in a checking or saving account, list that too.

Step 2 (Column B) - Next to each source, write down the interest rate you are paying. For SBA, this rate can be easily found in your documents. If you use multiple credit cards, write down the APR of each card separately. You can find out the APR from your credit card statements, or you can call the credit card companies.

Step 3 (Column C) – Apply a + or – sign to each source.

  • If your business has “borrowed” money from that source, then use a + sign. Bank loans, SBA loans, Credit cards, Friends/Family will get a + sign.
  • If you business has “deposited” money into that source, then use a – sign. Your business checking account balance and your savings account balance will all have – signs.

Step 4 (Column D) – Time to find your weighted average. You can do this by simply multiplying column A with Column B, and applying the sign in Column C to get Column D. (See table below.)

Once you finish Step 4, now, add all of the rows in Column A and all of the rows in Column D. After you do that, divide the Column A total by the column D total. This amount is the cost of money for your business. Simple, huh?

Calculate cost of money in 4 steps

Calculate cost of money in 4 steps

Based on the table above -

Cost of Money = $21,406.89 / $238,665.54 = 0.0897 = 8.97%

As you can see, the cost of money is the weighted average interest rate for the money supply into your business.

Applying cost of money as a metric

Cost of money is a very useful metric in making business decisions. For example, cost of money can be used to decide whether to offer / accept early payment discounts.

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12 tax tips for small businesses

November 29th, 2009 · No Comments · Finance

Here is a set of 7 tax tips for small businesses – from American Express open forum

  1. Pay out the bonus/commission related accrued expenses before March 15th to recognize them for tax purposes.
  2. Utilize the up to $250,000 tax deductions on capital expenditure (Section 179)
  3. Hire a tax specialist rather than hiring a CPA
  4. Combine business trips with vacation to take advantage of deductions
  5. Incorporate your business
  6. Capitalize your losses
  7. Take advantage of tax credits on “going green”

Here is another set of  5 interesting ideas to save on taxes- from Wall Street Journal.

My personal advice would be to talk to your tax specialist or CPA regarding the ideas mentioned in these articles, rather than attempting to implement these ideas on your own.

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35% of fraud-related charges are charge backs

November 29th, 2009 · 1 Comment · Finance, Other

Wall Street Journal reports.

…customers contest a charge on their credit card, often claiming that the item was never delivered or they never bought it. Credit card companies charge merchants a fine—typically up to $100 per chargeback—which can be costly when coupled with the lost sale and the lost product…

…There are people who make a living with refunds…

…BadCustomer.com, a site that acts as an intermediary for customer disputes. Business owners enter credit card numbers of those who have done a chargeback in the past, then cashiers can search the site’s database to check if the card has had a chargeback at that store or surrounding stores, and choose to refuse the card. … Customers on the list can call BadCustomer.com to explain why they did the chargeback and have an opportunity to remove their card from the database.

Other companies sell similar solutions. Ignify Inc., in Cerritos Calif., offers shopping-cart software for online vendors with a back-end database that puts orders on hold if they have red flags, such as past chargebacks…

While the statistics suggest that 35% of fraud-related charges are charge backs, it is important for small businesses to NOT go all out with strict return policies. Most of the small business owners that I have interacted with have strict return policies, but they are also open to returns beyond the return period if you can convince them of a genuine case. Small businesses, particularly brick and mortar small businesses, often thrive on the relationships they have with the customer community. It is important to keep that in mind while deciding on strict processes.

My advice is to establish a strict return policy that you can invoke when needed, but be flexible with specific situations.

Related Articles:

  1. Spend $10 and achieve up to 30% reduction in charge backs
  2. Badcustomer.com – Legitimate? Appropriate?

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An online exchange for "factoring" accounts receivables

November 21st, 2009 · 1 Comment · Finance

If your customers are not paying your invoices, then your accounts receivables will rise over time. That is a sure sign of trouble for small businesses, usually resulting in cash flow problems. And that is why, as a small business owner, you must keep a close eye on your accounts receivables, and focus on collecting your invoices on time.

However, in an extreme case, business owners have to resort to the practice of factoring. As explained in the Wikipedia -

Factoring is a financial transaction whereby a business sells its accounts receivable (i.e., invoices) to a third party (called a factor) at a discount in exchange for immediate money with which to finance continued business.

Factoring converts the accounts receivables into instant cash, and saves your from the cash crunch. However, factoring has its downsides -

  1. The creditor who “buys” your accounts receivables will often buy it at 5% to 15% discount. So you are losing a large margin right away.
  2. More importantly, factoring has a certain taboo attached to it. If they know you have resorted to factoring, then they will know your business is in desperate need for cash. Not a good perception for the potential customers and even creditors to have of you.

And that is why this idea seems pretty interesting to me. The Receivables Exchange is a online exchange for anonymously buying and selling accounts receivables. They claim to give factoring rates of 0.5% to 3%.

It is a great idea, but I really suspect that they will be able to provide such low rates. TRE is essentially acting as a credit rating agency for small businesses. The rates will depend on how well the buyers (lenders) trust the rating stamp provided by TRE. Why would a lender buy an accounts receivable for such low rates as 0.5% or even 3% given the risk he is taking?

An interesting idea nevertheless.

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