Many ecommerce merchants use Amazon as a sales channel for a variety of completely justifiable reasons. If it isn’t the fact that they’ve got a massive audience of product hungry customers, it might be because of Fulfillment By Amazon (FBA), their own fulfillment service. But those last two…
Each week, we publish a mishmash of ecommerce related, insight infused articles for you to smash through. Just as we collect business information across all of a merchant’s channels in a single place, we’re doing the same for ecommerce related content from a variety of top tier content…
Effective January 17th (this coming Sunday), USPS is changing their rates. Here’s what it means for you as a merchant. The Basics You’re likely already familiar with the difference between USPS’ services and rates, but here’s a quick recap. For ecommerce merchants, there are three general services (or…
With the record breaking performance of online stores this past holiday season, there’s something inevitable that all merchants will be dealing with – returns. Although some may hate dealing with the crap that is returns management, it’s an opportunity to learn and correct a potential problem with future fulfillment.…
Each week, we publish a mishmash of ecommerce related, insight infused articles for you to smash through. Just as we collect business information across all of a merchant’s channels in a single place, we’re doing the same for ecommerce related content from a variety of top tier content…
While sales channels and marketing practices are always adapting to fit consumer behavior, the less sexy part of a business does the same. The way merchants handle their shipping and fulfillment is changing. You’ve likely heard of the car service Uber before, as well as the movement that came with it.…
Last week, we talked about how to prevent the tragedy of a returned order and what to include in an effective returns policy. But let’s focus on the positive side this time instead – how you can take that returned order experience and give it a total makeover, transforming…
The arrival of Labor Day cues ecommerce stores to ramp up for the holidays, and part of that means bracing for returns. This is the sad story of a rejected product disgraced by its disillusioned owner and told to go back from whence it came. It’s the story of…
The oldest marketing trick in the book consists of one word on one page – the word ‘free’ (it probably got you to read this far too). When consumers see the word, their eyes light up and their wallets breathe a sigh of relief, but it’s usually accompanied by a thought in…
Order fulfillment should be synonymous with efficiency since it’s all about getting the product to the consumer as quickly and cost-effectively as possible. But, obviously, some orders have multiple components that must be bundled together if the order is going to get there promptly and cheaply. Fur-tunately, product…