Let’s face it—returns are the kale of eCommerce. Necessary, kinda good for you in the long run, but no one’s exactly excited about them. Until now. FedEx just teamed up with Blue Yonder to launch FedEx Easy Returns, and it might just be the biggest thing to happen to eCommerce logistics since…well, two-day shipping.
Starting this summer, customers can return products at over 3,000 locations—including FedEx Office and Kohl’s—without a box, without a label, and without any printer-induced rage. Just drop it off and walk away.
The Era of “Box-Free” Returns Has Arrived
We all know the drill: a customer wants to return something. They can’t find the original box. Their printer’s out of ink. And now your support team is buried under a mountain of “Where’s my return label?” emails.
FedEx Easy Returns is out to fix that. With a few taps and a quick drop-off, shoppers can return items faster than you can say “restock fee.” No tape, no drama and no customer meltdowns.
And because FedEx is partnering with Blue Yonder on the backend, returns get routed through smart reverse logistics hubs that cut down on waste, boost accuracy, and keep everyone happy—including your warehouse team. Blue Yonder, a leader in supply chain and logistics tech, brings the brains to the operation—using AI and automation to streamline returns behind the scenes.
Why This Is a Big Deal for eCommerce Sellers
Returns are up 60% over the past decade. That’s a lot of packages, a lot of time, and a lot of headaches. And when returns go sideways, it’s not just your margins taking a hit—it’s your customer loyalty.
FedEx Easy Returns makes your store look good.
- Happy Customers – No more hunting for boxes or labels.
- Faster Restocks – Products get back into inventory faster.
- Less Overhead – Fewer support tickets and return mishaps.
Basically, it’s the kind of move that levels up your customer experience without you having to lift a finger.
The Return Revolution Is Here
Look, no one likes returns. But customers expect them to be painless—and honestly, they should be. This partnership shows that FedEx gets it, and they’re willing to innovate to make the process smoother for everyone.
So if you’re still stuck in the “print-and-pray” era of returns, now’s the time to upgrade your game. Because the brands that make returns easy? They’re the ones customers come back to.
Want a fulfillment partner that helps you handle both the outbound and the boomerang packages with ease? Let’s talk.