FedEx is changing how some packages get delivered. Instead of relying only on full-time employees in branded trucks, it is starting to use gig workers through a new FedEx gig worker delivery model. These are part-time, independent drivers using their own vehicles, similar to Uber or DoorDash. That means the person delivering your customer’s package might not be a FedEx employee at all.
This shift is designed to help FedEx compete better in residential delivery. But for eCommerce sellers, it introduces new questions about control, reliability, and the customer experience.
What is FedEx doing?
FedEx is testing a new approach where gig drivers help handle last-mile delivery, the final step that gets a package to your customer’s door.
These workers are independent contractors, not company employees. They accept delivery gigs through an app, deliver packages using their own car, and move on to the next route.
This gig-style model has worked in food delivery and ridesharing, and now FedEx is seeing if it can work for eCommerce logistics.
Why is FedEx making this change?
- Lower labor costs
Hiring gig workers means FedEx pays less than it would for full-time employees with benefits. - More flexibility
It helps them scale quickly, especially during peak seasons or in busy residential areas. - Compete with Amazon and others
FedEx wants to keep up with Amazon, which already uses a similar gig-style delivery model through programs like Amazon Flex.
Pros and cons for eCommerce sellers
Potential benefits
- Faster deliveries in some areas
More drivers on the road could help FedEx cover more ground, especially in urban or high-volume zones. - Increased coverage during holidays
Gig drivers could give FedEx more flexibility when demand spikes, helping avoid some delays. - More competitive shipping rates (eventually)
Cost savings might get passed down to shippers in the form of lower residential rates.
Possible downsides
- Less consistency in delivery
Gig workers may not be trained the same way as FedEx employees, which can lead to mistakes or delays. - More customer complaints
If a package is left in the wrong spot or arrives damaged, your customer sees it as your fault — not the carrier’s. - Harder to predict performance
Different drivers each day means more variation in service levels and potentially more risk.
What you can do about it
You can’t control FedEx’s strategy, but you can control your own shipping setup. Here’s how to stay protected:
Use multiple carriers
Don’t rely on just one delivery company. With Ordoro, you can switch between FedEx, UPS, USPS, and more. All in one dashboard.
Set smart shipping rules
Route high-value or sensitive orders to carriers with more consistent delivery standards.
Track shipping performance
Keep an eye on where issues happen so you can make informed adjustments quickly.
Communicate clearly with customers
Set accurate expectations and provide tracking updates to stay ahead of potential delivery problems.
Frequently asked questions
What is FedEx gig worker delivery?
It’s a model where FedEx uses independent, part-time drivers to deliver packages, similar to how Uber or DoorDash operate.
Why is FedEx using gig workers for delivery?
FedEx is trying to lower costs and expand faster in residential areas. Gig workers give them more flexibility without hiring more full-time staff.
Will this affect how my packages are delivered?
Possibly. Gig workers may not have the same training or consistency as full-time FedEx drivers, which could impact delivery quality.
Should I switch carriers because of this?
Not necessarily. But using multiple carriers can give you more control and protect your business from service changes.
Can Ordoro help with this?
Yes. Ordoro helps ecommerce sellers manage shipping across multiple carriers, automate fulfillment, and adjust quickly when things change.
What sellers should watch next
FedEx is just one piece of the puzzle. If other carriers follow this model, the delivery landscape could shift fast.
Now is the time to pay attention, keep your shipping options open, and use tools that help you adapt quickly.
Want to build a more flexible shipping strategy?
Talk to one of our eCommerce experts and learn how Ordoro can help you stay ahead, even when the carriers change the rules.