The original article is behind the pay wall. You can access the Comscore press release mentioned in the article here. Below are my findings from the two articles – Online sales for the 2009 holiday season (November 1 – December 24) was $27 billion. This is a 5%…
Amazon, Wal-mart and Gap were all affected by a hacker attack on the west-coast internet traffic. Folks attempting last-minute shopping at Amazon, Wal-Mart, the Gap, and the travel site Expedia were ankled by outages and slow web browsing as a result of the DDoS attack. Other websites impacted…
Here is a 2 minute video mashup, from Inc magazine, of a collection of interviews about marketing. My favorite is the quote from Tony Hsieh of Zappos. Zappos – the hot e-commerce company with 11 million customers – was acquired by Amazon recently for a valuation of $928…
Recently, I read an interesting interview of Patrick Byrne, the CEO of Overstock.com. He suggests that women customers (presumably on his site) are more sensitive to shipping charges than men. He also suggests an interesting way to offer more free shipping – Women [customers] care about the two…
Yesterday, I wrote about a WSJ article on charge-back related fraud. Later on, it occurred to me that some of the charge-backs by the customers may be unintentional, caused by the customer not recognizing the vendor name / transaction in the credit card statement. One of the stories…
WSJ reports a 11% increase in 2009 Black Friday e-commerce sales in comparison to 2008. Online retailers collected $595 million in revenue on Friday.
Wall Street Journal reports. …customers contest a charge on their credit card, often claiming that the item was never delivered or they never bought it. Credit card companies charge merchants a fine—typically up to $100 per chargeback—which can be costly when coupled with the lost sale and the…
Recently, I linked to an article by Darpan Munjal on what causes customers to leave your ecommerce site thus lowering your webstore conversion ratio. Here is another article from Practical ecommerce that lists 10 tips to improve the webstore conversion ratio. Having a clutter-free, user-friendly website is also important…