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Phone Support Vs. Email Support

As the customer count grows, every company needs to think about how they will scale their customer support organization. Should they offer phone support or just provide email support? Should they charge additional for phone support to the lower tier customers? At Ordoro, we decided to provide free unlimited phone support to all customers. All […]

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The Growth of Ecommerce

Did you know that by 2017 ecommerce will account for 10% of all U.S. retail sales? Or that ecommerce sales are expected to hit $262 billion in 2013, up 13% from 2012 totals.  According to research firm Forrester, ecommerce is expected to grow at a compounded annual rate of 10% from 2012 to 2017, outpacing […]

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Bringing eCommerce Love to SXSW 2014

SXSW Interactive is known as the place to ‘preview the technology of tomorrow today.’  It attracts thousands to technophiles and entrepreneurs to the Texas capital every spring.  It is simply energizing to interact with so many brilliant people and attend inspiring talks.  Not to mention that it was the catalyst for Twitter and where Tim […]

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Christmas in July (Part 3)

Image Credit: Amanda Tipton For online merchants, preparations for Christmas time should start as early as July, as there’s a lot to do if you’re planning to profit from the considerably increased e-retail sales in late autumn and early winter. In the first part of this blog series, we reviewed what could (and should) be […]

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FBA expands around the world

Amazon fulfillment centers are taking over the world!  With 89 fulfillment centers and an approximate 203% increase in active worldwide customers in the last 6 years, Amazon is primed (pun intended) for rapid expansion. Here is an infographic from Amazon that shows the expansion they have gone through in the past few years.   Source: […]

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Christmas in July (Part 2)

Image Credit: Dorret In the previous part of this blog series, we reviewed the actions businesses should take when preparing for the winter holiday sales in terms of product range and sales channels. This week, it’s time for the field of marketing, which is also extremely important – you can’t expect people to buy your […]

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Why did NetSuite buy OrderMotion?

NetSuite’s Brandon Jenkins explains why they bought the order management company Order Motion. via MultiChannel Merchant Here is a transcript – We believe the heart of etail and retail and delivering on the omni-channel promise is order management. If retailers execute flawlessly on order management, they are going to have great success with their consumers, […]

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Our favorite #NSA #PRISM twitter jokes of the week

We thought we’ll share some nerdy cool Twitter jokes on the NSA PRISM scandal. I totally misunderstood when AT&T and Verizon said they were moving to shared data plans. — Ina Fried (@inafried) June 7, 2013 AOL totally participated in PRISM, but only at dial up speeds. — Alexia Tsotsis (@alexia) June 7, 2013   […]

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Amazon fulfillment centers: how many and where

If you’ve been following us on Facebook or Twitter, you probably know that we are real nerds about Amazon’s fulfillment operations. We even collect pictures of Amazon warehouses. (Email us if you’ve got more pictures). So, obviously, this blog post has been long over due. Why are we obsessed about Amazon trivia? Because many of our […]

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Some cool photographs of amazon fulfillment warehouses

Here are some really cool photographs of various Amazon fulfillment warehouses. Credit to each photograph is attributed right below the photograph. via The Atlantic via IBTimes via DallasNews.com via TheVerge via DailyMail via Tamebay via VisualNews

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