Update: We originally published this article in 2009 after watching a video featuring business leaders discussing marketing and customer experience. The video is still…

Update: We originally published this article in 2009 after reading an interview about free shipping for eCommerce and data-driven marketing. Customer expectations, shipping costs,…

Update: This article was originally published in 2009. While the tools used to create product images have changed, strong eCommerce product photography remains essential…

Update: This article was originally published in 2009 and discusses an early study on eCommerce product videos. The statistics below reflect online shopping behavior…

Reducing chargebacks can help eCommerce businesses protect revenue, merchandise, processing fees, and valuable time. These steps can help reduce eCommerce chargebacks caused by genuine…